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What is the procedure for purchasing a service (tourist package or airline/land ticket)?
What is a Quotation?
Is the document that Contunor will send you by e-mail with our offers after receiving the request you have sent to us about the trip you want to make.
Why do I have to request for a quotation for predefined packages?
For several reasons; we have to check the availability of resources (accommodation, transportation, guides, etc.), confirm rates and optimize your trip times.
What data does the quotation contain?
After making your application, the data we will send to you is: activities details to be carried out, tentative dates, lodging, transportation, pricing and some useful advice, if appropriate.
Can I request quotation for 2 or more travel packages?
Of course. In the My Request section you will find the option concerning the amount of quotations, and indicate the desired number.
Does the quotation request cost?
No, it doesn´t. The proposal may be requested whenever you need and without any obligation.
How do request a quotation, if I choose an activity that does not appear in the Custom Packages Tour option?
Choose the package that best suits your interests, then mention in remarks the extra activities that you want to do and you didn`t find in our options. We will do our best effort to include in our quotation the additional activities requested.
How long does Contunor take to send me the quotation after requesting it?
The quotation is sent as soon as possible. It may delayed up to 48 hours, while we make the necessary arrangements. Please, you should take into consideration our attention hours. Attention Hours
What do the tours include?
All tours include expert guides, transportation and the tickets to the sites they visit, unless indicated otherwise.
According to the packages shown, the hotel rates are based on double rooms, what is the cost for other types of rooms?
It depends on the hotel. Usually prices are more afortable for double rooms, therefore, it is very likely that different rooms would imply. When you request a quotation, please indicate what type of room you want in the comments field to be able to take into consideration.
What happens if I buy a tour package, but I can`t use it within the agreed dates?
In some cases we must consider several issues. For this reason, please review our Policy, terms and conditions of services that is located at the bottom of this FAQ section and then take emphasis on the Canceling reservations agreements.
When and how can we make the payment?
In the same message that Contunor will send you with the quotation, there will be a link for paying on-line (if you agree with the proposal) through one of the following credit cards: Visa or MasterCard. Alternatively, you can pay through a deposit into an account of the Credit Bank of Peru or even a money transfer through Western Union. The accounts data will be sent in the same quotation.
What is the quality level of the services offered by Contunor?
Levels of service are based on Contunor high quality standards. Each time the agency must outsource any service it is with prestigious nation wide companies at national level.

POLICY, TERMS AND SERVICES CONDITIONS / FAQ / CREDITS / LINKS / SUPPORT
Copyright © 2008 Consorcio Turístico del Norte Trujillo EIRL. All rights reserved. Prohibited its total or partial reproduction.
PICTURES:
Sources: Wikipedia and PromPerú (Photographers: Mylene D´Auriol Stoessel, Alejandro Balaguer, Andre Baertschi and Domingo Giribaldi)
WEB DESIGN:
® Ricardo de la Puente
WEB PROGRAMMING:
® Alejandra Martini
® Rosa Elena Tiburcio
Services Policy, Terms and Conditions
Bookings can be made at any of the Consorcio Turístico del Norte Trujillo E.I.R.L. offices (Contunor) or by filling out a form offered in a section of its Web site (www.Contunor.com) or by e-mail, chat or telephone. Contunor will respond to your request according to spaces availability by the same way and will issue a Sale Document in less than one week after the first payment. This document will be considered among the parties as a contract. Bookings are considered partial until the full payment made by the customer.

RATES: All rates are expressed in U.S. dollars, which are subject to change without notice. The rates displayed on the web site are by person, and programs are offered at reasonable shared service groups. If you want private services, you must specify this at your request.

ITINERARY: For many reasons it may be necessary to change the activities order of the itinerary. Contunor reserves the right to make, without warning, changes the order of the excursions or trips due to weather conditions, time of arrival, departure of airplanes, buses services or any other relevant reason. This will be made for the better development of the trip, without any compensation to the customer.

AIR TICKETS: The tickets cost are subject to availability and change without notice until they are issued. Once the tickets are issued, they are subject to the airlines policies. If the passenger wants to make any change in the ticket, he must report it at any Contunor`s phones: (+51-44) 20-5645 / 20-0412.

PAYMENT: All payments will have the following terms, unless the passenger finds special treatment prior to the booking:



BOOKING CANCELATION: Our customers may cancel their bookings when they whish. They are only required to send a written request to info@contunor.com ; The request will be answer by Contunor by the same way, considering the following rules:

  1. Bookings for lodging, public transportation, tickets and other services are purchased with the customer name, so they are subject to the policies of hotels, transport companies, airlines or other travel agents, who will settle the case directly with the customer.
  2. For the services that are directly operated by Contunor, each cancellation made by the customer involves a penalty that will depend on the criteria of Contunor, which will depend on operative cost, types of services requested, types of cases, time of cancellation, among other factors. There are certain services that are only charged for administrative costs and there are also those who are charged 100% of the payment. Tickets were purchased on the customer behalf will be handed.
  3. All services not performed or canceled voluntarily by customers during the itinerary will not be entitled to reimbursement or any readjustment.

LIABILITY:Contunor acts on behalf of our customers. The lodging, transport and other tourism services required are purchased by our company based on the customers names; so Contunor do not assume liability in case of accidents, losses, delays or interferences with the tour for reasons that Contunor can not control or that do not involve our responsibility, especially about programs and schedules.

IMPORTANT: Contunor is not responsible for illness, pregnancy, physical or mental disability, which could endanger the health or integrity of the passenger or third parties during the progress of the trips involving contracted, limitation or impediment the development of our tourism services. Therefore, Contunor DOES NOT recognize any claim or refund for the concepts mentioned above, including cases where under normal conditions they do not manifest any problem. If there are any restrictions of this nature, we request you to report it before hiring our services, so Contunor can recommend you specific services for these cases.